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Noticeboard

New Repeat Prescription Line

From Monday 22nd October, repeat prescriptions can be ordered via our new Repeat Prescription Request Line on 01563 599300.

We will no longer be taking repeat prescription requests on our main line.

The Repeat Prescription Request Line allows you to leave a message day 24 hours a day.

Please ensure you leave the following information on our answering machine:

Your Name, Address, Date of Birth, Contact Telephone Number, Full description of the items you require.

If you telephone our main line, you will be asked to redial the above number.

This allows the practice to free up the lines for those requiring more urgent assistance.

For more information on how to order your repeat medication, including online, in person and by telephone, click on the Prescription tab above.

Welcome to London Road Medical Practice, Kilmarnock

PLEASE NOTE THE PRACTICE WILL BE CLOSED ON MONDAY 27TH MAY FOR THE SPRING BANK HOLIDAY.

askmyGP logo

Click here for help, with askmyGP

The best way to get help from us now is through askmyGP. 

Click on the link above to access askmyGP.

Please submit your request as early as possible on the day you would like your request dealt with.  If you have an urgent problem between 4.00pm and 5.30pm, please RING the surgery on 01563 523593.

If you are new to the system, click the link below for detailed instructions on how to register

Instructions on how to register with askmyGP

Once registered you can login, answer a few simple questions and send into the GP Team.  We aim to respond ideally within a few hours and certainly on the same day if requests are made before 4.00pm.  Please submit your request as early as possible on the day you wish your request to be dealt with.  Please help us to help you by using askmyGP, so the phone lines are not clogged for those who have no internet or smartphone.

If you would like to arrange a telephone consultation with your GP, face to face consultation with your GP or to ask their advice, please enter your details through askmyGP (above). Alternatively contact the Admin team who will ask for a brief description of your concern to help your GP decide how best to help you.

We would like to thank all our patients who have provided feedback so far on askmyGP, here are the latest comments we have received:

"Love this new idea ask my GP no waiting on phone for 96 calls it's so simple easy effective answered and helped within hour fantastic".

"Oh my goodness, so much easier than phoning in for an appointment, love that there are different options of how you would like to be contacted rather than always making a trip to the surgery".

"Very convenient and effective service. Much more confident after using it a few times".

"This new service is excellent, particularly for me, as it is quick and easy to book an appointment wherever we are (school/college/work/uni) with less of a time constraint than the previous system. Thank you"!

"Absolutely delighted. Problem solved in record time and with my own doctor. Thank you".

"Good service from the GP surgery especially when you really don't want to leave home and feeling rather vulnerable, thank you".

"Excellent service. Really like how easy it is to communicate with my doctor now".

"Great idea. Wasn’t aware of the new service until the phone message. So hung up and went online and had a quick response with the outcome I hoped for".

"I have used new system on 3 occasions now .so easy to find way around.  I hope it also works better for all surgery staffs' valuable time .thank you very much".

"First time using - excellent, fast service - much quicker than trying to get through for appointment especially when I am working and don't always have time to keep ringing. Top marks"!

"At long last, it's absolutely fantastic. Modern technology at its best".

"Happy to have this contact to help in looking after my elderly Mum".

"First time using the new system and found to be very effective. This saved me waiting in a phone queue and potentially saved an appointment. Thanks".

"Good advice provided without having to wait for an appointment, felt reassured very quickly".

"Wow! Sent the request and almost immediately my phone rings".

"This was my first experience with this service I found it quite fast and efficient thank you".

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

 

(Site updated 20/05/2019)
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