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GP Practices are changing

GP Services across Scotland are changing to make sure you get to see the right person, at the right time in the right place.

Please click on the link below to find out more.

GP Practices are changing

New Repeat Prescription Line

From Monday 22nd October, repeat prescriptions can be ordered via our new Repeat Prescription Request Line on 01563 599300.

We will no longer be taking repeat prescription requests on our main line.

The Repeat Prescription Request Line allows you to leave a message day 24 hours a day.

Please ensure you leave the following information on our answering machine:

Your Name, Address, Date of Birth, Contact Telephone Number, Full description of the items you require.

If you telephone our main line, you will be asked to redial the above number.

This allows the practice to free up the lines for those requiring more urgent assistance.

For more information on how to order your repeat medication, including online, in person and by telephone, click on the Prescription tab above.

ASKMYGP AVAILABILITY

askmyGP will be available from 06.00 - 17.30 each week day and from 18.00 - 22.00 on a Sunday evening to submit requests.

PATIENTS ABROAD

Please note that we cannot give advice to you when you are overseas.

Welcome to Marnock Medical Group

askmyGP logo

Click here for help, with askmyGP

The best way to get help from us now is through askmyGP. 

Click on the link above to access askmyGP.

Please submit your request as early as possible on the day you would like your request dealt with.  Please ensure that you are available either by text, email or telephone so that the GP can contact you, especially in cases where you will need to attend the practice to see a Clinician. 

If you have asked us to contact you by email, please check your email regularly as we try to respond as quickly as possible to all queries.  If you are offered an appointment you may miss it, if you do not check your email till later in the day.

If you have an urgent problem between 3.30pm and 5.30pm, please RING the surgery on 01563 523593.

If the GP needs to telephone you to discuss your request, they will always try twice to call you, so please keep your phone close by.  If you do not answer, your case will be closed.  If you still need assistance, please resubmit your request via askmyGP.

Please do not send photos of genitalia on askmyGP.

If you are new to the system, click the link below for detailed instructions on how to register

Instructions on how to register with askmyGP

Once registered you can login, answer a few simple questions and send into the GP Team.  We aim to respond ideally within a few hours and certainly on the same day if requests are made before 3.30pm.

Please help us to help you by using askmyGP, so the phone lines are not clogged for those who have no internet or smartphone.

If you would like to arrange a telephone consultation with your GP, face to face consultation with your GP or to ask their advice, simply enter your details through askmyGP (above). Alternatively contact the Admin team who will ask for a brief description of your concern to help your GP decide how best to help you.

We would like to thank all our patients who have provided feedback so far on askmyGP, here are the latest comments we have received:

"Fantastic service, quick and efficient.  A pleasure".

"This is a great system. I can get advise on minor ailments without an appointment and a quicker appointment for those issues that do".

"Couldn't ask for better, thank you, quick reply".

"This way is better for people who are busy. I was able to put in my request and carry on with my morning. Very prompt and professional response".

"I have recently joined the Marnock Practice and find the askmygp service fantastic. I have had now had two queries responded to by email, without needing to arrange childcare or time off work . Thank you".

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

 

(Site updated 09/10/2019)
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