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GP Practices are changing

GP Services across Scotland are changing to make sure you get to see the right person, at the right time in the right place.

Please click on the link below to find out more.

GP Practices are changing

New Repeat Prescription Line

From Monday 22nd October, repeat prescriptions can be ordered via our new Repeat Prescription Request Line on 01563 599300.

We will no longer be taking repeat prescription requests on our main line.

The Repeat Prescription Request Line allows you to leave a message day 24 hours a day.

Please ensure you leave the following information on our answering machine:

Your Name, Address, Date of Birth, Contact Telephone Number, Full description of the items you require.

If you telephone our main line, you will be asked to redial the above number.

This allows the practice to free up the lines for those requiring more urgent assistance.

For more information on how to order your repeat medication, including online, in person and by telephone, click on the Prescription tab above.

BANK HOLIDAY WEEKEND

We are closed on Friday 20th September and Monday 23rd September for the September bank holiday weekend.  

Please note that following the 4 day bank holiday, demand is always exceptionally high, so we will be dealing with urgent matters only next week. This ensures that the best care is delivered to those that most urgently need it.

We wish all our staff and patients a very happy and healthy holiday weekend.

MARNOCK MEDICAL GROUP

The GP Partners, Management and Staff of London Road Medical Practice are delighted to announce that from Monday 2nd September 2019, we will be taking over the care of the patients at Kilmaurs Medical Practice.

NEW NAME

From 2nd September the merged practices will become the Marnock Medical Group and will be named as follows:

Our Kilmarnock Branch will be called Marnock Medical @ London Road

Our Kilmaurs Branch will be called Marnock Medical @ Kilmaurs

Welcome to Marnock Medical Group

askmyGP logo

Click here for help, with askmyGP

The best way to get help from us now is through askmyGP. 

Click on the link above to access askmyGP.

Please submit your request as early as possible on the day you would like your request dealt with.  Please ensure that you are available either by text or telephone so that the GP can contact you, especially in cases where you will need to attend the practice to see a Clinician. 

If you have asked us to contact you by email, please check your email regularly as we try to respond as quickly as possible to all queries.  If you are offered an appointment you may miss it, if you do not check your email till later in the day.

If you have an urgent problem between 3.30pm and 5.30pm, please RING the surgery on 01563 523593.

If the GP needs to telephone you to discuss your request, they will always try twice to call you, so please keep your phone close by.  If you do not answer, your case will be closed.  If you still need assistance, please resubmit your request via askmyGP.

Please do not send photos of genitalia on askmyGP.

If you are new to the system, click the link below for detailed instructions on how to register

Instructions on how to register with askmyGP

Once registered you can login, answer a few simple questions and send into the GP Team.  We aim to respond ideally within a few hours and certainly on the same day if requests are made before 3.30pm.

Please help us to help you by using askmyGP, so the phone lines are not clogged for those who have no internet or smartphone.

If you would like to arrange a telephone consultation with your GP, face to face consultation with your GP or to ask their advice, simply enter your details through askmyGP (above). Alternatively contact the Admin team who will ask for a brief description of your concern to help your GP decide how best to help you.

We would like to thank all our patients who have provided feedback so far on askmyGP, here are the latest comments we have received:

"Fantastic service and no need to hang on the phone for ages. Terrific response".

"Saves a lot of hassle with creating appointments and then missing them due to other inconveniences".

"I think this is a super system-quick and efficient with a very satisfactory outcome. I am aware it doesn’t suit everyone but I hope it alleviates pressure on other ways of patients contacting the surgery and thus all patients benefit".

"Great to be able to note down your problem and get either email with advice come back or the chance to speak with your own GP".

"Love this new idea ask my GP no waiting on phone for 96 calls it's so simple easy effective answered and helped within hour fantastic".

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

 

(Site updated 19/09/2019)
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