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A Brief Guide to our Appointment System

 

Since 4th January 2017 we have operated an ‘On the day’ appointment system for all of our GPs and appointments for GPs cannot be booked in advance.

 

 

This means that when a patient wants to see a GP they need to call the practice (or come to the front desk) on the day they want to be seen and make an appointment. Due to not having any pre-booked appointment on our system we have many more appointments available on the day you call. This has also reduced the number of missed appointments due to patients forgetting they had one booked (which used to be approximately 300 per month).

 

However you should note the following:

 

When you call for an appointment, the Medical Administrators will ask some brief questions in order to direct you to the most appropriate clinician for your problem; this may be a GP or one of our Nurse Practitioners.  Nurse Practitioners are experienced and highly educated Registered Nurses who manage the complete clinical care for their patient.  They have the expertise to assess, investigate, diagnose, and prescribe or refer within appropriate clinical areas.

 

 If a GP or Nurse Practitioner advises a patient that they want to see them again in the future then the patient should call the practice on the day they wish to be seen.

 

We expect that this system will increase the number of patients telephoning the practice to make an appointment and we have therefore allowed the system to ‘open’ appointments for the next morning after 2pm each day so that a patient can book an appointment between 8-9am for the following morning. This is to help reduce the demand to get through on the telephone first thing in the morning. 

 

By providing this feature it also allows us to book appointments early on in the day before our telephone system opens for the day.

 

If a patient wants to book an appointment with a Practice Nurse (chronic disease review, injections, smears etc) or with our Health Care Assistants (blood tests, BP checks etc) then all patients will be able to book an appointment in advance up to 4 weeks ahead. 

If a patient wishes to book a telephone appointment with a GP they will be able to do so up to 4 weeks ahead.

 

 

 

 

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