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WELCOME TO MARNOCK MEDICAL GROUP

MARNOCK MEDICAL GROUP NEWSLETTER

Please click on the link below to access our March 2021 newsletter.  The focus this quarter is on physical activity.  With the weather becoming milder, we are hoping to launch a 'Killie round the world walk' with staff and patients clocking up the miles to (virtually) walk around the world.  There will be more information on how you can sign up very soon!  

Marnock Medical Group - Newsletter March 2021


SECOND COVID VACCINE FOR PATIENTS 80+

We will soon receive the second doses of the covid vaccination for our patients over the age of 80.  

We will be sending letters out to all our eligible patients with an appointment date and time.  Please do NOT contact the surgery to make an appointment.  

If, after your receive your appointment letter you are unable to attend, please do let us know - either by sending us a message on askmyGP or by calling 01563 523593.


A note about current demand, staffing and a typical working day for our GPs

Due to GP illness we are currently short staffed which means we are not able to deal with as many requests as we normally would. 

This means that askmyGP may be closing sooner than our patients have become accustomed to.  We have managed to draft in some locum GP support later in March and in April which will help.

Please remember that askmyGP is open Monday to Friday at 6am and at the moment tends to close by around 9.30am.  After this point we cannot safely accept any further requests, UNLESS IT IS AN EMERGENCY. 

If askmyGP is closed, and you do have a medical emergency which cannot safely wait until the next day, please call the practice on 01563 523593. 

AskmyGP is also open on a Sunday evening from 6pm – 10pm.  If you have any issues over the weekend you can pop a request through, knowing it will be dealt with on Monday.

As a reminder, our phone lines are open Monday - Friday 08.30 – 12.30 & 13.30 – 17.30.  We have staff manning the phones at all times.   However we are aware that call waiting times can be long so please, if you can, submit your request early on askmyGP to allow patients with no internet access to contact us via the telephone lines.

We are also aware of comments on social media that GP Practices are not seeing patients.  We would like to reassure our patients that this is untrue. 

To protect patients and staff, our first avenue when contacting a patient will be for the clinician to assess if a patient’s query can be dealt with by telephone or video call.  Where this is not possible, for instance where an examination is clinically necessary, patients will be given a face to face consultation.  

Just for context.  A normal working day for our GPs includes:

  • 12/14 hour days
  • 30+ patient consultations (phone, email, video, face to face)
  • 150+ Repeat Prescription requests
  • Hospital correspondence (approx. 80 letters a day)
  • Referrals to hospital
  • Daily review of blood and test results from the laboratory
  • 10+ telephone reviews with patients   
  • Liaison with social work and nursing homes to discuss patient care
  • Emails, form filling and paperwork
  • House visits to housebound, palliative and covid positive patients

We have been open since the pandemic began and we will continue to provide the best care we possibly can in the circumstances we currently find ourselves living in.  Again we apologise for any inconvenience at present and we appreciate your support and understanding in these difficult times.


Covid-19 Vaccine and blood thinning medication

A lot of people are on medication that thins their blood and as a result of recent letters to patients we are getting a lot of enquiries regarding safety of the covid-19 vaccine with blood thinning medication. Common medications include aspirin and clopidogrel, and both of these are ok with the Covid-19 vaccines.

Warfarin medication needs to be well controlled before the vaccine, so if you are going to clinics regularly and have a normal follow up there should be no problems with the vaccine. If you have not had good control with warfarin or have not had it checked for some time please let us know.

Newer anticoagulants such as apixaban, dabigatran, edoxaban or rivaroxaban should be ok if patients are established and stable on these medicines.

The specialist advice can be found at the following link.

https://www.sps.nhs.uk/articles/using-covid-19-vaccines-in-patients-with-anticoagulation-and-bleeding-disorders/


COVID VACCINE SCAM

Fraudsters are sending out FAKE TEXTS and EMAILS offering a Covid vaccine in an attempt to steal personal and financial information, police have warned.

The text and emails often offer a link to an "extremely convincing" fake NHS website where people are asked to input their bank details/mother's maiden name etc to register for a vaccine.

Cold callers are also asking people to pay for the vaccine over the phone.

PLEASE NOTE THERE IS NO CHARGE FOR THE VACCINE.  

If anyone contacts you asking for bank details or money for a covid vaccine, please hang up the phone, do not reply if it is a text message or email, and notify the police.

PLEASE NOTE YOU WILL RECEIVE A LETTER FROM THE PRACTICE OR THE HEALTH BOARD REGARDING YOUR COVID VACCINE.


A STATEMENT FROM THE GP PARTNERS AND MANAGER OF MARNOCK MEDICAL GROUP

During the past few months everyone at the practice has worked extremely hard to adapt to the current COVID restrictions and implement new ways of working to keep our patients and staff safe and well.  

The practice has continued to provide a service to our patients, and every member of staff at the practice has worked throughout the pandemic and will continue to do so.  

We have followed the guidance issued by the Scottish Government and NHS Ayrshire and Arran.

The Partners have personally invested in services such as ‘askmyGP’ and ‘Medlink’ to increase access to our patients and ensure continued care.

We have sacrificed time with our families and worked unsociable hours to ensure that changes are quickly and successfully implemented so that our patients continue to receive healthcare.

Despite this, our staff have been subjected to an increase in verbal abuse and derogatory comments each day.

The surgery follows NHS Ayrshire & Arran’s Zero Tolerance Policy and we have an Unacceptable Actions Policy which can be accessed here

Unacceptable Actions Policy.

Anyone deemed to have breached either of these policies will receive a warning, or depending on the severity of the breach, will be removed from the practice list.

Please be kind.


ADULT DIABETES APP

The Ayrshire and Arran Diabetes team have developed an Adult Diabetes App.  You can find more information here:

Adult Diabetes App 


ASKMYGP 

Marnock Medical Group is constantly striving to provide a first class and innovative medical model for the people of Kilmarnock and Kilmaurs (and surrounding areas), however we are still working within the normal NHS budget.  In order for the doctors to deal with a high level of requests and to reduce non-attendance at appointments and avoid prolonged waits to see a clinician, we run an on the day appointment system for GP and ANP appointments.  Nurse and HCA appointments can be booked in advance. Please note most consultations are taking place by telephone or video consulations to protect our patients.

For this system to work we ask that patients kindly submit their requests for a GP or ANP appointment for review AS EARLY AS POSSIBLE ON THE DAY THAT YOU REQUIRE YOUR REQUEST TO BE DEALT WITH

AskmyGP allows us to avoid a queue on the phone and frees up access for those that don’t have internet and this is its principal aim.  We also aim to provide continuity and appointments at times that are convenient for you, but again this is not always possible in every case.  Unfortunately, although we would love to provide open access for all our patients, we simply don’t have the resources to provide this for everyone. 

While we try our best to offer an appointment time which suits you, this can be fairly challenging with a patient population of 17,000 patients.  Please, where possible, contact us on a day when you can be flexible.

We have found that by lunchtime often all the appointments that are available have been filled for patients who have contacted us earlier in the day, which means that we really can only deal with emergency medical problems after this time.  

We hope that you understand this, and if you contact us with something that is not urgent later in the day, you will be asked to contact back on another day that is suitable for you.   

Advice while overseas

Please note that we cannot give advice to you when you are overseas.

askmyGP logo

Click here for help, with askmyGP

The best way to get help from us now is through askmyGP.   Please help us to help you by using askmyGP, so the phone lines are not clogged for those who have no internet or smartphone.

Click on the link above to access askmyGP.

Once registered you can login, answer a few simple questions and send into the GP Team.

We run an On The Day system. This means we aim to deal with your request on the same day. In order for us to do this please submit your enquiry as early in the day as possible, ideally before lunch. Only emergency issues can be dealt with safely after 3pm.  If you find our system closed earlier than 3pm it is because we have reached capacity for the day and can now only deal with urgent or emergency requests safely. If you consider your request to be urgent or an emergency which cannot wait until tomorrow, please call us on 01563 523593 up until 17.30.

Please ensure that you are available either by text, email or telephone so that the GP can contact you, especially in cases where you may need to attend the practice to see a Clinician. 

If you have asked us to contact you by email, please check your email regularly as we try to respond as quickly as possible to all queries.  If you are offered an appointment you may miss it, if you do not check your email till later in the day.

If the GP needs to telephone you to discuss your request, they will always try twice to call you, so please keep your phone close by.  If you do not answer, your case will be closed.  If you still need assistance, please resubmit your request via askmyGP.

Please do not send photos of genitalia on askmyGP.

If you are new to the system, click the link below for detailed instructions on how to register

Instructions on how to register with askmyGP

We would like to thank all our patients who have provided feedback so far on askmyGP, here are some of the latest comments we have received:

"Excellent way to get in touch with the practice and have found that GPs call back the same day to let me know when it is suitable for them to see myself or my children.
Replies are timely and good to see when the case has been dealt with. I also like that I can see past requests.  GP practice are outstanding and working well in difficult times.
Thank you".

"Excellent service. Can get advice or be seen by a doctor if necessary. Askmygp saves you time, in the past I have redialled 29 times to get a doctor appointment. Couple of minutes and you have done your message on askmygp".

"Very easy to use and very helpful staff. Haven't used the previous system so can't compare but it's easy and flexible so can use it in around what I'm doing".

"Excellent service this morning. Request done and dusted with minimum fuss".

"Super quick, great service and care received. Could not rate higher".

(Site updated 09/03/2021)
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