WELCOME TO MARNOCK MEDICAL GROUP
Marnock Medical Group is constantly striving to provide a first class and innovative medical model for the people of Kilmarnock and Kilmaurs (and surrounding areas), however we are still working within the normal NHS budget. In order for the doctors to deal with a high level of requests and to reduce non-attendance at appointments and avoid prolonged waits to see a clinician, we run an on the day appointment system for GP and ANP appointments. Nurse and HCA appointments can be booked in advance. Please note most consultations are taking place by telephone or video consulations to protect our patients.
For this system to work we ask that patients kindly submit their requests for a GP or ANP appointment for review AS EARLY AS POSSIBLE ON THE DAY THAT YOU REQUIRE YOUR REQUEST TO BE DEALT WITH.
AskmyGP allows us to avoid a queue on the phone and frees up access for those that don’t have internet and this is its principal aim. We also aim to provide continuity and appointments at times that are convenient for you, but again this is not always possible in every case. Unfortunately, although we would love to provide open access for all our patients, we simply don’t have the resources to provide this for everyone.
While we try our best to offer an appointment time which suits you, this can be fairly challenging with a patient population of 17,000 patients. Please, where possible, contact us on a day when you can be flexible.
We have found that by lunchtime often all the appointments that are available have been filled for patients who have contacted us earlier in the day, which means that we really can only deal with emergency medical problems after this time.
We hope that you understand this, and if you contact us with something that is not urgent later in the day, you will be asked to contact back on another day that is suitable for you.
Advice while overseas
Please note that we cannot give advice to you when you are overseas.
The best way to get help from us now is through askmyGP. Please help us to help you by using askmyGP, so the phone lines are not clogged for those who have no internet or smartphone.
Click on the link above to access askmyGP.
Once registered you can login, answer a few simple questions and send into the GP Team.
We run an On The Day system. This means we aim to deal with your request on the same day. In order for us to do this please submit your enquiry as early in the day as possible, ideally before lunch. Only emergency issues can be dealt with safely after 3pm. If you find our system closed earlier than 3pm it is because we have reached capacity for the day and can now only deal with urgent or emergency requests safely. If you consider your request to be urgent or an emergency which cannot wait until tomorrow, please call us on 01563 523593 up until 17.30.
Please ensure that you are available either by text, email or telephone so that the GP can contact you, especially in cases where you may need to attend the practice to see a Clinician.
If you have asked us to contact you by email, please check your email regularly as we try to respond as quickly as possible to all queries. If you are offered an appointment you may miss it, if you do not check your email till later in the day.
If the GP needs to telephone you to discuss your request, they will always try twice to call you, so please keep your phone close by. If you do not answer, your case will be closed. If you still need assistance, please resubmit your request via askmyGP.
Please do not send photos of genitalia on askmyGP.
If you are new to the system, click the link below for detailed instructions on how to register
Instructions on how to register with askmyGP
We would like to thank all our patients who have provided feedback so far on askmyGP, here are some of the latest comments we have received:
"I just wanted to say a massive thank you for the amazing job you all are doing. The service you all provide is exceptional especially in these difficult circumstances we are all in. So once again thank you".
"It is good as I don't like to leave the house much and I can do everything on line".
"Have used 'askmyGP' a lot recently as I have been long term sick. I have found it to be a terrific help. I don't have a lot of faith in my computer skills as I did not get computers at school. I did struggle at first, however what I did find a great help was putting a shortcut on to my screen or desktop. I find that the staff at the Marnock Medical Practice always respond the same day as you contact them using 'askmyGP'. I find all the staff at the practice excellent and extremely helpful and deserve recognition for the good work they do to help their patients. Many thanks once again".
(Site updated 13/07/2020)